• Refreshed a computer lab with new software
• Assisted with a network jack issue in one of the dorms
• communicated with users using the ticketing system
• Assisted users over the phone with MFA issues

• Refreshed a computer lab with new software
• Assisted with a network jack issue in one of the dorms
• communicated with users using the ticketing system
• Assisted users over the phone with MFA issues

• Assisted with the day to day operation of the IT department.
• Assisted with the summer inventory project
• Learned about helpdesk software and how to use the software.
• Assisted users over the phone with there CoVerified logon issues.

Dorchester,MA (June 2019-August 2021) & Weymouth,MA (August 2021 - Present)

• Supervise over 6 employees per shift to ensure all tasks are accurately and efficiently completed.
• Assist customers in making an informed technology purchase along with a Staples Protection Plan.
• Perform maintenance/ repairs of personal computers by identifying problems and providing appropriate solutions to properly complete all work orders.
• Responsible for the opening and closing of the building while following the all company regulations.
• Verified and handled all cash deposits to be transported to the bank.

Weymouth, MA (September 2015-August 2017), Braintree, MA (September 2018 - April 2019)
& Dorcherster, MA (December 2017 - September 2018 & April 2019 - June 2019)

• Provided consulting services and responding to user inquiries about hardware and software operations.
• Assist customers in making an informed technology purchase along with a Staples Protection Plan.
• Perform maintenance/ repairs of personal computers by identifying problems and providing appropriate solutions to properly complete all work orders.
• Successfully sold 40+ computers /printers with Staples Protection Plans and PC Setup and Virus Shield Plus Plans.
• Troubleshot and maintained more than 65 cell phones with cracked screens; repaired and replaced hardware and power supplies.

Braintree, MA

• Helped customers with issues with the games in the arcade.
• Cleaned all of the games at the close of business for the day.
• Perform preventive maintenance/repairs of arcade games.
• Assisted with collecting cups that were left in the arcade as well as wipe down tables in the arcade.

Weymouth, MA

• Cashed out customers with their purchases.
• Offered the Walmart Protection Plan on eligible products
• Assisted in opening the registers
• Assisted with making sure there were plastic bags at every register upon open.

Quincy, MA

• Controlled video system and slide projection system for weekly chapel service.
• Created the Slides in ProPresenter for weekly chapel service.
• Attended worship practice to make sure the flow of the song was correct